Shipping and Returns

SHIPPING / DELIVERY / RETURNS

* UPDATE: We are currently on vacation till July 20th, 2018. All orders will go out on the 20th. Thanks for your patience!!

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All items are shipped within from the U.S.A. Most items ship within 5 to 7 business days, except for specialty items which will be indicated in listing.

USA SHIPPING

  • Ground Shipping. USPS. 2 to 5 business days: FREE (orders over $99.99)
  • Ground Shipping. USPS. 2 to 5 business days: $5.99 (orders less than $99.99)
  • Priority Shipping. USPS. 2 to 3 business days: $10.95                                                           
  • Express Shipping. USPS. 1 to 2 business days $35.95                                                           

CANADA SHIPPING

  • Standard Shipping. 2 to 5 business days: $10.95

INTERNATIONAL SHIPPING

All International orders will be shipped via USPS First Class Package: $22.95 

International orders may be subject to customs or import duties in the country of destination. ASHANIS is not in control of any country-specific tariffs and duties imposed on your order by your government. Taxes and duties may be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. 

RETURNS & EXCHANGES

In the event that you are not entirely satisfied with your purchase, you may return your item for a refund or exchange within 3 days of delivery to customer.  Please note:

  • Items returned must be unworn and in the original condition*
  • Items must be returned with a return authorization via email. Please contact within 3 days of delivery to confirm your return. contact@ashanis.com
  • Customers are responsible for return shipping/handling charges
  • Items already exchanged and requesting a return will be granted store credit.
  • Any returns received outside of 3 day window will not be accepted
*When trying on clothing, please avoid perfume, deodorant, tanning products or make-up that may leave a scent or marks on the product. Do avoid unpleasant smells getting on a garment such as from kitchens and garages. Items must be returned with their labels intact and original packaging (where applicable)..

All returns and exchanges require a return authorization from our customer service team. Please email contact@ashanis.com to receive a return authorization and any further instructions. Customer is responsible for return  shipping costs. We do not refund shipping costs.

Return Address:

ASHANIS COLLECTION
1350 Beverly rd, Suite #115-237
Mclean, VA 22101 

 

CLEARANCE

Clearance items are final sale always. No refunds or exchange. (Items will be noted as clearance)

PACKAGE DELIVERY

If your package is refused or cannot be delivered, you are responsible for the original and return shipping costs, (in addition to any duties, taxes, and/or customs charges that are incurred on the package on the original and return shipments. - International orders).  The amount of these charges will be subtracted from your merchandise refund.

REFUND:

Your original method of payment will be credited within 7 business days of our receipt of the returned item, less the original shipping cost. Credit card refunds typically reflect in your account in 5-10 days.

Original shipping charges are non-refundable. Please note that you are responsible for the return shipping charges. Please retain proof of postage and send your return via tracked delivery. This way your parcel is traceable by yourself and us.

 

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We score 4.9 out of 5 based on 227 reviews.

Ashanis Reviews

Let customers speak for us

227 reviews
Irene Amonoo-Acquah said: Beautiful

Beautiful dress. I love it. Got a large as I am a UK size 14, the top of the dress is a little snug. Maybe if there was a little material to allow for alterations.

Bunmi O said: Cati Top

Looked great on me. Can’t wait for Spring to come. Excellent Customer Service. Prompt Delivery.

Bunmi O said: Maxi Dress

Good Quality Material, fit nicely, delivered as promised. Would order again from this Company.

Adiagha Mbonisi said: Love

I love it!!!

Sandra Lemaire said: Iman dress

Beautiful and regal. Made for a princess.